Support

We read everything. Expect a reply within 2 business days.

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Before you write

A few quick fixes solve most issues:

Scan won't complete: check your internet connection — analysis requires a connection. Photos are analyzed remotely and never stored on our servers (see the privacy policy).
Camera or voice not working: make sure CanMyDog has both Camera and Microphone turned on in Settings → CanMyDog. The camera is needed for scanning; the microphone is needed for tap-to-speak in "Can My Dog?".
Verdicts seem off: good lighting and a clear view of the food make a real difference. Try a closer, sharper photo.
Changing phones, or erasing a dog: first save the dog's backup in Settings → Backup (keep the file in iCloud Drive or Files). On the new phone, tap Restore a dog from a backup.
Want a fresh start: in Settings, swipe a dog's card to erase that dog and everything stored about it. Deleting the app removes everything.

Reporting a bug

Include your device model, iOS version, and what you were doing when it happened. A screenshot is worth a thousand words.

An important reminder

CanMyDog gives natural, ancestral food and safety guidance and is not a veterinary service. If your dog has eaten something potentially dangerous, contact your veterinarian or the ASPCA Animal Poison Control Center at (888) 426-4435 right away — don't wait for an email reply from us.

Feature requests

We genuinely want them. CanMyDog was built for one very opinionated Collie–Australian cattle dog mix, and it gets better every time another dog's human tells us what's missing.